Debaleena Sarkar
Customer Success & Support Operations Manager | Customer Experience (CX) | FinTech | Ex-Amazon | SLA Management | Process Optimization | Remote
- Role
- Customer Success Manager at SAP
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Debaleena Sarkar
I am a Customer Success & Support Manager with 8+ years of experience across SaaS, BNPL/fintech, and marketplace products, supporting US and global customers. I specialise in leading remote teams, handling high‑stakes escalations and building support operations that improve CSAT, NPS, SLA adherence, and resolution time.Over the years, I have driven measurable uplifts in customer sentiment and service reliability strengthening support processes, reducing resolution times, and enabling teams to handle 200+ daily interactions while maintaining quality. I enjoy turning unstructured or ad‑hoc workflows into scalable, data‑driven systems backed by clear SOPs, FAQs, and performance frameworks.My domain strengths span fraud, chargebacks and dispute resolution, KYC/AML, and US banking‑aligned customer support. I also work hands‑on with tools like Zendesk, Freshdesk, Jira, Zoho, Confluence, and Exotel, and I’m comfortable acting as the voice of the customer with Product, Risk, and Operations.I am currently based in Bengaluru and open to customer success, customer support management and CX leadership opportunities in SaaS, fintech, and marketplace environments, onsite or remote. If you are scaling customer‑facing teams and need someone who can stabilise escalations and build processes that scale, I’d be happy to connect.
Experience
Customer Success Manager
Mar 2026 — Present
Education
University Of North Bengal
Bachelor of Arts - BA, Political Science and Government
2016 — 2016
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