Debajyoti Ghosh Roy
Director - Workforce Management at Firstsource Solutions Limited
- Role
- Director - Workforce Management at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Debajyoti Ghosh Roy
Headline • Workforce Management Director | 12k+ HC |$2M+ savings | AI/Automation in…
Experience
Director - Workforce Management
Feb 2023 — Present · Mumbai, IN
Education
Acharya Institute Of Technology
Engineer's degree, Computer Science
1999 — 2002
Skills
- Contact Centers
- Process Excellence
- Mis
- Employee Engagement
- Workforce Management
- Talent Acquisition
- Customer Experience
- Call Centers
- Service Delivery
- Outsourcing
- Customer Service
- Offshoring
- Vendor Management
- Management
- Soft Skills
- Team Management
- Performance Management
- Crm
- Transition Management
- Copc
- Telecommunications
- Customer Satisfaction
- Operations Management
- Sla
- Quality Assurance
- Bpo
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