Debabrata Pal

About Debabrata Pal

Results-driven Enterprise Sales Leader | Building Long-term Relationships with Clients | ExotelWith over 15 years of experience in enterprise sales, I specialize in acquiring new logs, driving growth, building strategic relationships, and delivering tailored Customer Engagement (CX) solutions to large enterprises. At Exotel, I work closely with enterprises businesses to optimize their customer experience with cloud-based, AI-led communication tools.I am passionate about helping organisations scale their Customer Service and Sales operations through innovative and reliable communication solutions. By understanding the unique needs of each client, I help them leverage Exotel\'s AI-led omni-channel solutions to enhance customer engagement, reduce operational costs, and boost overall efficiency.Key Strengths- Managing and growing large enterprise accounts across multiple sectors - Negotiating complex contracts and driving high-value partnerships - Leading high-impact presentations to C-suite executives - Onboarding new Logos and providing ongoing strategic support to ensure continued customer satisfactionAt Exotel, I am proud to contribute to the company\'s mission of revolutionizing business communications by empowering enterprises to deliver seamless customer interactions. Whether it’s through intelligent IVR systems, Cloud Contact Centers, API integrations or Gen AI-led products, I thrive in solving problems and delivering results that help businesses stay ahead in the digital age.Let’s connect and explore how Exotel can help transform your organization’s communication strategies.

Experience

1. Senior Account Executive - Apac

   Genesys

   Nov 2025 — Present · IN

Education

• Institute of Business Management and Technology

  Master of Business Administration (MBA), Marketing

  2007 — 2009

Skills

• Business Strategy
• Account Management
• Team Management
• Channel Partners
• Sales
• Competitive Analysis
• Marketing
• New Business Development
• Crm
• Market Research
• Customer Relationship Management (Crm)
• Key Account Management
• Lead Generation
• Vendor Management
• Business Development
• Sales Operations
• Customer Retention
• Marketing Management
• Brand Management
• Marketing Strategy
• Sales Management
• Fmcg
• Marketing Communications
• Business Planning
• Direct Marketing
• Market Planning
• Strategy
• E-Commerce
• Social Media Marketing
• Product Management