Debabani Mitter

About Debabani Mitter

I have been a retail professional for almost 16 years now, which is my entire working life, of which the past 12 years has been in the skincare sector. Selling is my real passion, but having spent the last six years as a trainer, I have discovered that so is training - trying to pass on my skills, knowledge, and yes, some of my passion, to the teams I train, re-skill and motivate across India. I am a people person, love interacting with individuals I encounter in a variety of places, many of whom evolve into professional contacts and often friends. I am also a good listener, am good at showing empathy and take pride in my ability to convince people while selling or training. This, in short, is a little of what I am.

Experience

1. National Trainer

   L'OCCITANE Group

   Jun 2012 — Present · New Delhi, IN

   Builds the local training strategy and plan (adapting the Learning & Development international strategy to local market) • Builds the L&D strategy with the help of local top management, retail/wharehouse/marketing and finance directors. Makes sure it is understood by all, accepted and implemented by all. • Builds and monitors a training calendar for the whole year: dates / types of learning events (on new products or on long-term skills such as Essentials, Face care, Fragrance, Expert Selling and new modules to come) • Builds and monitors the L&D local budget (training hours of shop staff & L&D team expenses) • Translates (and adapt if necessary) the L&D international modules • Keeps informed on what has to be updated (ranges, products, visuals, content) and modify local L&D modules Participates to International L&D annual conference to keep updated on the company strategy and priorities • Continuously improves and updates the store team\'s product knowledge (make sure that they are fully up to date with the content of all the current L&D documents) • Continuously improves the store team\'s training techniques and animation, by taking clear and directional feedback • Continuously improves the store team\'s selling techniques (to be sure that they have a good knowledge of what happens in our stores (notably staff daily missions & customers requirements), trainers can spend 1 day/month selling in store) • Organizes all details for the training days (training room, training documents, hotel, train/flights, meals…) • Animates the trainings - embodies the values of L’Occitane

Education

• Dr. Bhim Rao Ambedkar University, Agra

  Bachelor of Commerce - BCom, Accounting and Finance