Deb Kocen

Vice President Customer Success @Skybridge Americas Inc

Winnipeg, MB, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jan 2025 — Present

Vice President Customer Success @Skybridge Americas Inc

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EDUCATION

N/A

University of Manitoba

Certificate of Management Development

SKILLS

Software DocumentationDirect MarketingTime ManagementProject ManagementCrmB2bSalesforce.comCall CentersNew Business DevelopmentSales OperationsTelecommunicationsCross-Functional Team LeadershipProgram ManagementManagementSalesSellingBusiness DevelopmentCustomer SatisfactionTeam BuildingStrategic PlanningCall CenterVendor ManagementChange ManagementOperations ManagementCustomer RetentionTeam LeadershipLead GenerationRecruitingForecastingDirect SalesCustomer Relationship Management (Crm)Solution SellingAccount ManagementProcess ImprovementOutsourcingTrainingMarketingStrategyBpoLeadership

ABOUT DEB KOCEN

I partner with clients to strengthen customer relationships through thoughtful contact strategy and operational excellence. With more than 25 years in customer success, client services, and contact operations, including over 15 at Skybridge Americas, I’ve worked with organizations across industries to deliver solutions that drive loyalty, efficiency, and long-term value. My focus is simple: • Building strategies that help brands connect meaningfully with their customers • Leading high-performing teams that deliver consistent, measurable results • Supporting collaborative partnerships that fuel innovation and growth If you\'re exploring ways to improve customer contact performance or want to share ideas on building stronger customer relationships, I’d be glad to connect.

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