Deaunna Daniels

Business Process Lead @Tata Consultancy Services

Review incoming hardship and lumpsum payment requests for legal compliance and process ordecline for the TIAA project Complete internal quality review for the team to ensure SOPs are properly followed and reportand/or correct errors Serve as a subject matter expert for diverse, global team and respond to any team inquiries Train and mentor new hires on system processes and company procedures Provide feedback for new hire progress and develop remediation plans Research user and system errors and customer inquiries, then resolve Monitor and manage team workflow to ensure efficiency and efficacy. Coordinate cross-functional communication and manage complex inquiries from internal andexternal stakeholders*Star of the Month award