Jovito Deasis

IT Operations Cybersecurity Engineer @Empower AI

Supported cybersecurity program and strategy at a tactical and operational level (network, infrastructure, applications, and databases) to ensure that security controls are functioning efficiently and effectively, more specifically in the realm of security logging, monitoring, alert management, incident handling vulnerability and configuration management.\\\\nSupported Information Technology team in doing security research and development, product evaluations, consulting, project support, and any other operational tasks needed to support the overall requirements of the program and strategy.\\\\nProvided optimal support for Federal Agencies employees, staff, and field offices for IT related issues, including advanced troubleshooting, software, hardware, desktops, mobile devices, docking stations, monitors, and network printers.\\\\nLeads, and oversees multiple priorities on simultaneous projects, customer issues, and competing resources with a focus on meeting customer needs and organizational requirements.\\\\nProvides in-depth technical support for approximately end users and network printers across four states.\\\\nHolds an instrumental role in transitioning large equipment to new Dell laptops, HP84Gs laptops, and workstations.\\\\nIdentifies the key points of problems and determines technical issues within resource and technology constraints.\\\\nTroubleshooted complex technological issues related to wireless connectivity, router, switches, install and configure, and data recovery.\\\\nProvided various support services, including management of warranty repairs, hardware maintenance and installation, network management, vendor management, and software support.\\\\nCoordinated and implemented software, hardware, and system upgrades, as well as migrations, to align with organizational needs.\\\\nProvided change recommendations to leadership to identify operational efficiencies. Consistently delivers exceptional customer service\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n