Deanne Lienau

WORK HISTORY

EDUCATION

ABOUT DEANNE LIENAU

20 plus Years of building and leading strategic Customer Service / Technical and Financial Call Centers in various industries; such as Healthcare / Medical and Dental, Technology, Utilities, and Financial, in both private and public sectors** 14 Years Accounting and Financial analysis, in both public and private sectors, at the corporate and small business levels, specializing in healthcare / medical and dental, event planning, manufacturing/distribution, retail/ecommerce, leisure and entertainment, professional services, and financial/banking/credit unions** 5 Years of Healthcare Administration, running all aspects of a multi doctor medical practice (Pediatrician), including, but not limited to, technology upgrades & purchases, inventory (office supplies and lab supplies, including vaccines), lab certifications/credentialing, AR/AP, management staff up to 40 (medical and administrative), claims/negotiations of fees, payroll, oversaw HIPAA compliance, HR files and employee documentation, training, scheduling (staff and patients), etc.** 4 Years of successful business ownership (refuse dumpster rental partnership) Vast HR training and experience in conflict resolution for employee investigative complaints (drug, violence, bullying, and any other related sexual harassment complaint).Operational fortes include, re-engineering of primary net-profit portals (operations, people, measurement, and revenue - including KPI development, utilization rates and burdened labor analysis, etc.), employee and training development and presentation (incentive, coaching, bonus structure development, smart goals, quality assurance programs, content, leadership). Recruitment experience spans 20 years within leadership roles, which entail creating recruitment and hiring processes and sourcing mid-Sr managerial roles to entry level and high tech roles (C, C++, software developers, sys admins, help desk admins, program managers, dba’s, Tech CSRs, agents, and supervisors).Other skill sets - resume building, business writing development (Job Descriptions, IVR scripts, Agent Scripts, general business-form letters and agent/CSR scripting for example, RFP’s, process control documentation, policy and procedure).Employee / people based projects - employee satisfaction survey and analysis, skill set evaluation and analysis, culture and leadership surveys and analysis, and performance-based evaluation development and analysis.