Deanne Fagan

Software Manager Software Services and Support Team @Bose Corporation

Develop and implement a strategic plan to deliver more business value for Bose’s product development teams by moving current Software Application Lifecycle management support, Tier 1 and Tier 2 tool support to an outsourced service provider to provide application production support for 60 engineering applications mix of SaaS and On-Premise\\\\n\\\\nOversee the supervision of outsourced production support team; participate in vendor QBR and monthly KPI.\\\\n\\\\nManage a DevOps team that develop and implement processes and software customizations used in product development, specifically in areas of requirements management (JAMA), issue management (JIRA), Program management (Trello, Aha!), Build/Release management (Electric Flow) and software configuration management (SVN, GIT).\\\\n\\\\nDrive Continuous improvement and adoption of best practices in the engineering communities through internal and external user groups, lunch-n-learns and training sessions.\\\\n\\\\nDevelop and implement a new remote engineering site playbook that allows for consistent engineering environments with known performance.\\\\n\\\\nDevelop Kanban process utilizing Jira Service Desk to manage both day-to-day and project work, creating transparency for our internal business customers and improved work load distribution.\\\\nLiaison with senior IT and Engineering leadership ensuring the needs of the engineering community receive priority in the IT portfolio backlog.\\\\n\\\\nPartner with IT management driving operational excellence and optimal infrastructure deployment for engineering applications.\\\\n\\\\n