Deanna Nguyen
Custom Engagement Manager
- Role
- Customer Engagement Manager at Quick Custom Intelligence
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Deanna Nguyen
Continuously searching to be the best version of myself.With over 14 years of experience in customer service and a decade dedicated to the gaming industry, I bring a unique blend of interpersonal expertise and industry-specific knowledge. My career has been defined by a commitment to delivering exceptional guest experiences, resolving complex issues with empathy and efficiency, and fostering long-term customer loyalty.In the gaming sector, I have developed a deep understanding of casino operations, player engagement strategies, and regulatory compliance. I’ve worked closely with cross-functional teams to support promotions, loyalty programs, and high-value guest services, always with a focus on integrity and professionalism.My strengths lie in communication, adaptability, and a proactive approach to problem-solving. Whether managing front-line interactions or supporting back-of-house operations, I consistently strive to exceed expectations and contribute to a positive, high-performing team environment.
Experience
Customer Engagement Manager
Dec 2025 — Present · US
Build, nurture, and develop customer relationships into long-term partnerships and advocates• Drive customer adoption, engagement, and retention through strategic guidance• Conduct outbound sales outreach, schedule demos, and support new business development• Lead product demos in partnership with the CTO and Sales team• Onboard and train customers on QCI tools and features• Identify upsell opportunities and collaborate on contract renewals• Establish customer goals and KPIs, partnering closely to achieve measurable outcomes• Serve as the voice of the customer, advocating cross-functionally• Manage customer success calls, support tickets, and account escalations through resolution• Maintain accurate CRM records and create reporting to track sales and engagement data• Create and manage development tickets in the backlog system• Research and implement tools to improve team efficiency• Support additional initiatives as needed
Education
California State University-Sacramento
Associate’s Degree, Marketing and International Business
2012 — 2016
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