Deanna Chapin

About Deanna Chapin

I’m a Business Applications leader and Certified Salesforce Administrator with deep experience designing, implementing, and improving systems that unlock insights and drive meaningful change.Over the course of my career, I’ve led Salesforce and business applications work across enterprise environments, serving as both a hands-on platform owner and a people manager. As a trusted advisor to executive and C-suite stakeholders, I’m known for translating complex business requirements into scalable solutions, building and mentoring strong teams, and bringing structure to environments where processes need clarity.I advocate for and utilize Gemini AI to accelerate technical documentation and project roadmapping, ensuring our processes are as lean and effective as possible.What drives me is helping organizations work smarter and move faster by building reliable systems, fostering collaboration, and creating a culture of continuous improvement.

Experience

1. Manager, Business Applications - Salesforce Crm

   ExtraHop

   Apr 2023 — Present · WA, US

   Manage and develop a 9-person Salesforce team consisting of Developers, Administrators, and an Architect, providing day-to-day leadership, guidance, and performance support.Lead Agile ceremonies, including sprint planning, retrospectives, and backlog grooming, to ensure team alignment.Partner with Business Systems Analysts to prioritize incoming business requests.Promoted to Manager after being recommended as the successor by the departing manager.Scaled the Salesforce team from 4 to 9 team members while maintaining ~100% positive employee engagement survey results.Mentored and onboarded Business Systems Analysts, supporting skill development.

Education

• Las Positas College

  Coursework in General Education, Liberal Arts and Sciences, General Studies and Humanities

• Ashford University

  Coursework towards Bachelor of Computer Sciences

Skills

• Multitasking Skills
• Powerpoint
• Microsoft Excel
• Supervising Others
• Crm
• Communication
• Salesforce.com Implementation
• Zoho
• Research
• Prioritisation
• Javascript
• Technical Support
• Flexible to Change
• Salesforce Training
• Salesforce.com Certified Developer
• Customer Satisfaction
• Training
• Sharepoint
• Salesforce.com Certified Administrator
• Executive Administrative Assistance
• Visualforce Pages
• Apex
• Marketing
• Eclipse
• Microsoft Office
• Sales
• Salesforce.com
• Outlook
• Administrative Assistants
• Sharepoint Designer
• Sales Operations
• Customer Retention
• Customer Service
• Sales Support
• Microsoft Word
• Management
• Team Building
• Html
• Data Entry
• Customer Relationship Management (Crm)