Deanna Smith
Client Success Manager | WC Telehealth | Specialty Pharma | Reimbursement | Healthcare Tech | Driving Outcomes Through Strong Client Relationships
- Role
- Client Success Manager at Medcall
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Deanna Smith
Customer Success Manager with a strong track record of building trusted relationships…
Experience
Client Success Manager
Mar 2022 — Present
Drive awareness, adoption, and optimization of MedCall’s services across the existing client base.•Collaborate with Sales and Marketing to support client retention and drive growth initiatives.•Lead client onboarding, develop customized resources, and coordinate effective communication strategies.•Create and execute success plans aligned with client objectives, while monitoring ongoing utilization trends.•Identify and facilitate client advocacy opportunities, including testimonials and case studies.•Provide actionable insights to inform product enhancements and support strategic business initiatives.•Spearhead and host client advisory board meetings to promote collaboration and align services with evolving client needs.•Partner with Sales and Leadership to develop ROI reporting tools that support upselling strategies and demonstrate organizational value.
Education
Bennett College
Bachelor of Arts (B.A.), Psychology
2010 — 2014
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