Deanna Schwarz

Strategic Sales & Customer Experience Manager @Great Plains Industries, Inc

Wichita, KS, US

In her new role, Deanna will lead efforts to ensure Great Plains Industries strengthens partner relationships and exceeds customer expectations. She will maintain responsibility for managing OEM accounts. In coming weeks, she will organize a strategic approach to capitalize on the strength of our Product Support team members to build a growth-oriented plan aligning with our changing customer and business needs:Build efficiency into their daily responsibilities – identify their pain points and help them do their jobs easier, document processes, rollout department metrics to learn from failures and capitalize on successesConnect their opportunity of bringing VOC data into a formal feedback funnel - partnering with Kriston, GPV IT and others to make this come to lifeCreate a dynamic, centralized, product knowledge resource center to provide a single source of truth when assisting Partners and End Users; assist in the onboarding of future team members as the company grows; collaborate with Marketing Services to ensure necessary product info is delivered to our websites for an improved buying journeyEnable Product Support to transition with our changing business needs as we have less opportunity to grow our fuel-related customer base and more opportunity to serve a very different, industrial segment as our flow meter portfolio expands into new technologiesGuide the team to embrace one of their most powerful capabilities – building long-term customer relationships – by introducing outbound programs that help deliver critical Product Management updates, reignite sales, and strengthen loyalty to our products

Wichita State University

Bachelor