Deanna Lee

About Deanna Lee

Dynamic, reliable, & resourceful professional with 20 years of experience of managing…

Experience

1. Independent Contractor

   BELAY

   Nov 2024 — Present · US

   Collaborated with the CEOs of 2 construction companies to build & implement new standard operating procedures, elevate customer communication quality, & improve business turnaround.• Utilizes basic Agile methodology to improve work order turnaround, quality, & profitability. Within 1 month, exceeded company goal by reducing open work orders from 60 to 36 & turnaround to 30 days or less.• Collaborates with C Suite, internal departments, customers, & 3rd parties to improve documentation, reduce return trips, & improve invoice accuracy.• Utilizes Zoho CRM reporting to resolve account duplicates & labeling inaccuracies, align accounts with QuickBooks accounts, & identify customers with high traffic and low profitability.• Collaborates with administrative partners & contractors/subcontractors to ensure W-9, COIs, bonds, insurance, & business licenses are current & 401k contributions are maintained

Education

• Appalachian State University

  Bachelor of Science

  2000 — 2004

Skills

• Outlook
• Microsoft Office
• Sales
• Forecasting
• Cold Calling
• Management
• Team Building
• Operations Management
• Security
• Corporate Security
• Sales Management
• Program Management
• Process Scheduler
• Private Investigations
• Security Management
• Cctv
• Public Speaking
• Microsoft Word
• Team Leadership
• Microsoft Excel
• Loss Prevention
• Risk Management
• Team Management
• Physical Security
• Event Planning
• Surveillance
• Access Control
• Project Management
• Alarm Systems
• Executive Protection
• Performance Management
• Account Management
• Asset Protection
• Customer Service
• Budgets
• Customer Satisfaction
• Leadership