Deanna Kirby

About Deanna Kirby

I have 17+ years experience in the health insurance industry in various positions while partnering with all types of industries, benefits, carriers and enrollment platforms. I focus on building relationship-driven partnerships with my clients and vendor partners by leveraging technology, successful cost mitigation strategies, and effective employee engagement. We strive to create a win-win experience for our clients and team members by pushing the status quo, thinking outside the healthcare box, and searching for the best solutions each and every time. My work ethic and results speak for themselves - do you know have a healthcare cost containment problem? We have a solution.

Experience

1. Director of Operations

   Cbg

   Apr 2024 — Present

   Streamline internal operations within the health insurance space to increase efficiency, reduce administrative costs, and enhance service delivery.* Implement industry best practices, SOP\'s, and standardized workflows to ensure consistency, scalability, and compliance across internal operations.* Lead and mentor a team of Client Support Advocates to meet departmental goals, improve customer outcomes, and uphold service-level agreements (SLAs).* Maintain operational and regulatory compliance with healthcare industry standards (HIPAA, ERISA, ACA), while proactively identifying and mitigating risk.* Oversee and manage the RFP process with underwriters—data collection, solicitation, and execution—ensuring timely and accurate delivery of self-funded insurance options to clients.* Partner with clients and vendors to design and implement self-funded benefit solutions that align with business needs and risk tolerance.* Resolve escalated client issues with empathy and efficiency; develop proactive strategies to improve the overall customer experience and retention through Client Advocate team.* Facilitate onboarding of new clients and vendor partners, ensuring seamless integration into health benefit platforms and technology ecosystems.

Education

• Kennesaw State University

  Associate's degree