Dean Richardson
IT Service Manager @DHL
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WORK HISTORY
IT Service Manager @DHL
Milton Keynes, GB
IT Service Manager providing management support for all high priority incidents within the UK. This role involves working closely with onsite support, service desk agents, 2nd and 3rd line support teams and impacted customer ensuring a speedy resolution. Provide support to DHL staff based around the UK providing staff see IT as a solution and not a problem. Providing Management solutions to problems within ServiceNow and Risk.
SKILLS
ABOUT DEAN RICHARDSON
Self-driven person who is happy to work as a team but can also work on their own. Managed\\overseen many projects in the past plus a good people person that can bring out the best in people. Good customer skills and understand the importance IT to a business. Able to take control and put people in the right place so we all work together as a unit. Managed contractors plus support contract renewals. Enjoy being at the heart of the action plus also enjoy a challenge
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