Dean Gaddi

About Dean Gaddi

Experienced IT leader specializing in Business/Technology leadership and Windows/System Administration. With an array of skills in implementing new initiatives, logical problem solving, strategic planning, stakeholder engagement, talent acquisition, and proven strengths in identifying opportunities, while having exceptional people skills. I have lead numerous engagements with great successes that have upgraded, strengthened, and optimized infrastructure and network operations all within budget.

Experience

1. Manager of IT Support Services

   Allied Universal

   Feb 2018 — Present · Westminster, CA, US

   Solely managed all responsibilities of an entire network infrastructure that included 29 branch sites spread out across the country Implemented new Change Management Process, S.O.P procedures, which included Helpdesk ticketing system, Purchase Order for IT Procurement, and Vendor partnerships Managed over 300 plus users, including 60 users at corporate of a Windows Networked Environment Responsible for all aspects of Windows Systems Administration, which includes Active Directory, Adding Users, DNS, DHCP, GPO, and Fileserver permissions Responsible for Office 365 Administration, which included creating new users, mailbox administration and Exchange Successfully planned IBM AS400 Cloud Deployment to replace old legacy hardware that was 15 years old Implemented and customized Teamviewer 14, which is a remote support software used to provide support to clients connected on LAN/WAN Provided support for Avaya phone system, which included adding new users, setting up voicemail, new phone setup and server administration Provided MDM support which included laptops, smartphones and Meraki AP’s Worked on IT standardization and IT best practices Implemented new security protocols for remote users, which included Sophos VPN rollout Negotiated and secured preferred pricing on Lenovo and HP with established partners Successfully replaced current AV solution, Crowdstrike with Trend Micro Worry Free Business Security and saved the company $35,784.85 over a three year period Managed Trend Micro cloud console, which allowed me to install AV over the WAN and establish policies Managed all network hardware and software licenses

Education

• Cisco Networking Academy

  Cisco Networking Academy Program

  2002

• CEI College

  Associate of Science - AS, Computer/Information Technology Administration and Management

  2000

• Western Governors University

  Business - IT Management

  2016