Russell Clement
Technical Operations Leader | Driving Service Excellence, Automation, and Scalable IT Solutions | Building High-Performance Teams Across Global Environments
- Role
- Delivery Manager, Technology Operations at Mphasis
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Russell Clement
I’m a results-driven Technical Leader with several years of experience guiding IT…
Experience
Delivery Manager, Technology Operations
Feb 2025 — Present · Overland Park, KS, US
Lead a global delivery organization providing technology operations and quality engineering services for enterprise clients.• Manage 200+ technical professionals across global delivery centers to meet performance and availability SLAs.• Drive operational transformation by modernizing resource management, quality tracking, and reporting processes.• Partner with executive stakeholders to forecast project demand, allocate resources, and deliver scalable staffing models.• Introduced performance metrics and accountability frameworks that increased team productivity by 20% within the first year.• Lead career development and coaching programs to strengthen retention and build a culture of continuous improvement.
Education
University of Tennessee, Knoxville
BA, History/Geography
1992 — 1995
Skills
- Time Management
- Customer Relationship Management (Crm)
- Ticketing Tools
- Teamwork
- Management
- Data Center
- Amdocs Clarify
- Problem Management
- Hp Service Manager
- Leadership
- Cross-Functional Team Leadership
- Integration
- Sdlc
- Information Technology
- Requirements Analysis
- Crm
- Telecommunications
- Change Management
- Visio
- Vendor Management
- Testing
- Amdocs Crm
- Databases
- Project Management
- Technical Leadership
- Unix
- Enterprise Software
- Problem Solving
- Call Centers
- Mobile Devices
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