Dean Alaimo
Customer Care and Experience Expert @Open To New Opportunities
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WORK HISTORY
Customer Care and Experience Expert @Open To New Opportunities
Kansas City, MO, US
EDUCATION
Friends University
Bachelor of Science - BS, Human Resource Management
ABOUT DEAN ALAIMO
Accomplished customer service leader in fintech, tax services, and telecom industries adept in customer experience, change management and communication. History of leading large and small teams to increases in customer satisfaction, NPS, first call resolution, retention and upsell by improving processes, creating a customer centric culture, planning and coaching. Demonstrated an unparalleled ability to motivate teams and create urgency to provide great customer experiences. Customer Support CRM Change Management Employee Development Best Practices Multi-Site Operations Process Improvement Org. Development Strategic Planning
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