Deana Mandigo

Vice President Revenue Cycle Services @Encore Exchange

Led the organization in the development of a new line of business and implemented all 26 new clients in 2 years with responsibility for over $76 million in Accounts Recievable. Overhauled a 55 person unprofitable call center to profitability and took it from a negative gross margin to a positive 34% gross margin while eliminating operational inefficiencies equating to a savinig of over per quarter in cost. Directed 1 Contact Center Manager, 1 Trainer, 1 Call Quality manager, and 4 Team Leaders /set performance standards on the completion of set qualificatioiorn. Trained and Developed 4 Revenue Cycle Managers to retain and manage 75 clients with monthly collections of more than $$. Created and Maintained a Sales forcast for 2 sales people who managed a sales funnel monthly of over $3 million in revenue for new clients with a requirement to add 2 new prospects monthly to the funnel.