Deana Falk
Manager, Knowledge Management @PitchBook
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WORK HISTORY
Manager, Knowledge Management @PitchBook
Seattle, WA, US
Empower PitchBook Teams to Start Collaborating, Sharing Knowledge, & Scaling Productivity. Using cross-functional user research and data, to truly understand, inform and prioritize what matters most.#PeopleFirstWith focus on- Knowledge Management focused Community of Practice- Centralized UI to improve critical information discoverability - Ability for the organization to easily capture and share key information - Ensure effective content and communication - Reduced tribal knowledge and internal service requests - Increased employee insights and capture feedback for optimization Delivered- Established Knowledge Management Steering Commitee and Community of Practice- Cross functional user research with a focus on the Employee journey- Launched Unily intranet in Feb 2024, The Den, to support over 3K employees, with over 100 trained content contributors- Implemented federated search across strategic KM systems to improve content findability- Established the Strategic Knowledge System Governance Group to uphold high-quality content standards and support PitchBook’s AI initiatives.
EDUCATION
University of Washington
Bachelor of Science (B.S.), Political Science
ABOUT DEANA FALK
Knowledge Management Leader, Information Architect, Content Strategist.I love to develop digital experiences, built based on audience need; using clear research and data to drive most, if not all, decision making.Multi-disciplinary digital content experience leader with a strong track record in content, technology and teams, and with a focus on improving experiences at scale. Known for crossing organizational silos with a focus on customer-centric business strategy to drive results- 20+ years in print, digital, technical, copy, and product content - 20+ years in technology including SaaS, and including both internal, consumer to enterprise audiencesStrong track record building enterprise content strategy including multiple specialties: knowledge management, content standards, technical writing, information architecture, taxonomy, content analytics, localization, enterprise search, content operations / DITA toolstack, and product / program management.
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