Dean Thomas
Head of Customer Operations - Easyjet Holidays @easyJet holidays
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WORK HISTORY
Head of Customer Operations - Easyjet Holidays @easyJet holidays
Luton, GB
EDUCATION
Coleg Powys, Newtown
Computer Programming
Future Talent Learning
Level 5 Transformational Leadership Programme
Swansea University / Prifysgol Abertawe
HND, Tourism and Travel Services Management
SKILLS
ABOUT DEAN THOMAS
I work hard every day to make a difference. Like with customer experience, or the culture of the team I am part of or the people that I lead. I want to go to work and feel like I’m making a difference to the company I work for and to the spirit of what we are collectively aiming to achieve. I thrive on leading large multi-site international teams to deliver the best possible customer experience to millions of holidaymakers with high expectations. To do that takes a multitude of things: a commitment to continuous improvement, leveraging customer insight in the right way, energizing my team, choosing the right business development projects and executing them well. But above all, it needs the right attitude.My greatest achievements have come from adopting a can-do attitude. Leading the integration of a dozen or more different nationalities, cultures and processes into a high-performing team. Coaching and mentoring someone new and insecure into becoming a confident leader with a clear sense of purpose. I\'ve achieved industry-high customer service satisfaction ratings and helped raise two amazing, funny, sporty daughters with my Scottish wife - a testament to my conflict management skills right there!I pride myself on giving my all to a task and doing everything possible to achieve it. Even better is to do it with great colleagues at a fantastic organisation.
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