Dean Ortiz
Senior Operations Manager @Metropolis Technologies
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WORK HISTORY
Senior Operations Manager @Metropolis Technologies
Santa Monica, CA, US
Operations across the Southern California market, overseeing the daily performance and execution across a diverse portfolio of commercial, healthcare, retail, and hospitality locations. I’m responsible for building and developing high-performing teams, improving workflows and operational standards, driving strong financial results, supporting growth and new site opportunities, and maintaining strong partner and client relationships.
EDUCATION
USC Dornsife College of Letters, Arts and Sciences
M.S., Applied Psychology
University of Southern California
Bachelors Degree, Psychology
ABOUT DEAN ORTIZ
I’m an operations leader with 10+ years of experience managing people, performance, and multi-site operations across tech, mobility, and logistics. I’ve owned full P&L responsibility, directed large-scale fleet and site operations, and built high-performing teams grounded in safety, compliance, and customer experience.At Lyft, Peloton, and AiLO, I oversaw driver support centers, rental hubs, distribution facilities, and fleet services, optimizing processes, negotiating vendor contracts, and driving measurable gains in efficiency, EBITDA, and service quality.I thrive in both on-site and remote environments, bringing clarity and accountability to distributed teams. Whether it’s site oversight, remote staff leadership, vendor management, or cross-functional projects, I’m known for balancing strategy with execution.Most importantly, I believe strong operations are built on strong people teams that grow, take ownership, and deliver experiences that move businesses forward. Core Strengths: Multi-Site Operations | Remote Team Leadership | P&L / EBITDA Management | Vendor & Contract Negotiation | Facilities Oversight | Process Improvement | Fleet & Logistics | Team Development
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