Dean Oboyle
Airport Operations Manager @Heathrow
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WORK HISTORY
Airport Operations Manager @Heathrow
The Airport Operations Centre or APOC is Heathrow’s control room. APOC has an extensive overview of Heathrow’s end to end operation, consolidated into one facility and home to all the critical roles, including external stakeholders. APOC’s primary aim is to ensure happy passengers, travel on time, with their bags and this is achieved by utilising information from over 80 systems which are monitored, updated and acted upon by a 24-hour operation. By exploiting technology across the passenger journey APOC is improving the flow of aircraft, passengers and their bags. A more informed, more intelligent, more engaged and more proactive airport management model and underpinning “the intelligent airport” ideology.The Airport Operations Manager (AOM) leads the Heathrow operation. The AOM is based in the control centre, steering the teams and enabling more dynamic, intelligent and collaborative planning. They act as a final decision maker in the case of issues for which no consensus has been reached. The AOM exploits the intelligence available in APOC, scanning the horizon with early warning indicators, anticipating how emerging information e.g. weather, aircraft flow, asset availability, etc. might impact the subsequent operation. Wherever possible, they course correct the plan, rebalancing demand and capacity, before operational performance deteriorates.The AOM considers the bigger picture of Heathrow’s performance and leads on the day delivery against key targets. They will be comfortable filtering extensive information in a structured, logical and analytical manner, reaching conclusions and making decisions which are supported by data and facts.The AOM leads the operation in the event of a planned or dynamic crisis, playing a critical command and control role. This is a high-profile management position demanding sound judgement in leading operations to deliver excellent service and the safe continuity of business.
EDUCATION
Sheffield Hallam University
Bachelor of Science (BSc), Tourism Management
SKILLS
ABOUT DEAN OBOYLE
Experienced Operations Manager with a demonstrated history of working in the aviation industry. Skilled in Operations Management, Coaching and Leadership.
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