Dean Fees
Driving CX payment experience, through deep payment and industry knowledge leveraging ACI\'s years of innovation, leading edge technology, and industry expertise.
- Role
- Senior Customer Success Manager at ACI Worldwide
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Dean Fees
Passionate executive with 30 years of effective sales,operations and management experience in both the government and private sector, including fortune 500 companies and top defense and civilian agencies. The one thing I have learned about organizations is that no matter how large the organization people ultimately buy from people they trust. This requires superior relationship building ability at various levels within an organization. Strong industry knowledge and a consultative approach with a strategic outlook on their industry and business. This is what I do best. Broad knowledge of the payments industry. Solid written and verbal communication skills and at ease conducting meetings with \"C\" suite.
Experience
Senior Customer Success Manager
Apr 2015 — Present · Washington, DC, US
Primary responsibilities include managing ACI\'s top tax clients including Internal Revenue Service, along with state governments and large insurance providers. Have extensive client management experience including writing and negotiating proposals, in-person presentations and developing overall sales strategies. Requires strong written and verbal communications skills as well as, ability to work well in a collaborative setting in stressful situations. Client lead working closely with multiple departments including contracts and legal, product development, application development, operations, call centers, compliance, audit and security.
Education
Virginia Commonwealth University
BS, Mass Communications
Skills
- Cold Calling
- Customer Retention
- Payments
- E-Commerce
- Mobile Payments
- Product Management
- Customer Relationship Management (Crm)
- New Business Development
- Banking
- Credit Cards
- Electronic Payments
- Strategic Partnerships
- Sales
- Contract Negotiation
- Selling
- Business Development
- Call Centers
- Business Relationship Management
- Relationship Management
- Performance Management
- Financial Services
- Crm
- Management
- Channel Partners
- Executive Management
- Salesforce.com
- Payment Card Processing
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