Dean Gonzalez
Customer Support Operations Manager | Support Management
- Role
- Customer Support Operations Manager at Dotcms
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Dean Gonzalez
At dotCMS, my focus as a Customer Support Operations Manager is orchestrating operations with precision, ensuring client satisfaction through robust support management. This role leverages my extensive background in sales engineering, where I honed skills in translating complex technical solutions into client success stories.My journey includes leading multifunctional teams, driving operational excellence, and fostering a culture of continuous improvement. Collaborating closely with development and quality assurance teams, we\'ve optimized support workflows, aligning them with the dynamic needs of our global clientele.
Experience
Customer Support Operations Manager
Nov 2024 — Present · Miami, FL, US
Education
University of Florida
Bachelor's degree - Minor, Spanish
1985 — 1991
University of Florida
Bachelor's degree, History
1985 — 1991
University of Florida
Bachelor's degree, English Literature (British and Commonwealth)
1985 — 1991
Skills
- Technical Training
- Project Management
- Web Services
- Postgresql
- Information Architecture
- Html
- Software Development
- Apache Velocity
- Content Management
- Technical Documentation
- Web Development
- Quality Assurance
- Web Project Management
- Jquery
- Web Applications
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