Dean Crook
Senior Manager, Global Customer Support at ENEA
- Role
- Senior Manager, Global Customer Support at Enea AB
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Dean Crook
Senior Global Support Manager with extensive experience building and leading a…
Experience
Senior Manager, Global Customer Support
Jan 2001 — Present
Senior Global Support Manager with a diverse level of experience in building and maintaining world-class Support teams, Technical Escalation Support Services and Critical Account Management. Responsible for the overall customer life-cycle including contract negotiations and renewals, strategic accounts and delivering operational reviews in a fast paced environment. Responsible for the coaching and training needs of my team, ensuring that the highest level of technical training, and service is provided to our customers consistently across all individuals of the team.Proactively enhancing the support processes globally, to ensure customers and agents are aligned.Set goals and assist the team in the attainment of individual goals and Global Support objectives.Maintaining high standards of integrity and ethical behavior in all aspects of the role.Identify trends and improvement opportunities across the Customer Support.
Skills
- Mobile
- Software Development
- Product Marketing
- Account Management
- Integration
- Service Delivery
- Technical Support
- Voip
- Wireless
- Customer Advocacy
- Troubleshooting
- Business Process Improvement
- Cross-Functional Team Leadership
- Security
- Enterprise Software
- Tcp/Ip
- Telecommunications
- Perl
- Program Management
- Quality Assurance
- Mobile Technology
- Product Management
- Networking
- Agile Methodologies
- Management
- Team Building
- Process Improvement
- Pre-Sales
- Mobile Applications
- Strategic Partnerships
- Cloud Computing
- Crm
- Unix
- Problem Solving
- Leadership
- Solaris
- Professional Services
- Customer Service
- Customer Relations
- Team Leadership
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