Deadrick Doggett

About Deadrick Doggett

Professional Summary:•Master of Business Administration with a concentration in Management •Bachelor of Science in Business Administration with a concentration in Information Technology•Over 20 years experience in IT support services and root cause analysis•8 years serving as a Support Services Manager in a PC Support/Support Desk environment, supporting an enterprise of clients•At ATT Wireless, supported over end users across 14 states, primarily in the Southeast and Midwest, including Milwaukee, Des Moines, New Orleans, Nashville, Jackson, Baton Rouge, Memphis, Little Rock, Birmingham, and Louisville. Supervised a team of Help Desk Coordinators.•Responsible for training and development of Help Desk new hires while employed at Telecorp PCS•Responsible for supporting over desktop and 600 laptop users in various regions across the country•Responsible for the maintenance of medical billing applications and regulation of practice fees while at Physiotherapy AssociatesQUALIFICATIONSA decision maker; adept at making autonomous decisions. Well organized and resourcefulExceptional presentation and communication skills; interrelate well with people at all levelsPersonable and articulate; skilled in handling the public with professionalism and courtesySpecialties: LICENSES, CERTIFICATES, & COMPUTER EXPERIENCE•CompTia A+, CompTia Network+, Microsoft Certified Professional, IT Service Management Certified (ITIL Foundations) & Learning Tree Certified Professional in PC service and support•Experienced in various operating systems including Windows 7 Pro and Windows 10 Pro•Competent in proper assembly and disassembly of PC hardware components and qualified in file and information recovery from PC hard disks

Experience

1. its Manager - Customer Services

   Shelby County Government

   Apr 2021 — Present · Memphis, TN, US

Education

• Strayer University

  Master of Business Administration, Organizational Management

  2007 — 2008

• University of Memphis

  Graduate Certificate, Cyber Security and Information Assurance

• Christian Brothers University

  BS in Business Administration with Information Managerment Concentration, Phi Beta Sigma Fraternity, Inc. ,Student Counseling and Personnel Services and BSA

  1995 — 1999

Skills

• Windows
• System Administration
• Laptops
• Operating Systems
• Help Desk Support
• Vpn
• Windows Nt
• Security
• Bmc Remedy
• Technical Support
• Strategic Planning
• Software Documentation
• Computer Hardware
• Management
• Microsoft Exchange
• Itil
• Project Management
• Windows 2000
• Leadership
• Microsoft Certified Professional
• Windows Xp
• Process Improvement
• IT Service Management
• Access
• Human Resources
• Information Technology
• Visio
• Citrix
• Active Directory
• Xp
• Information Security