James

About James

As the founder and creator of Data Tactical Group (DTG), I’ve dedicated my career to transforming how economic development organizations and labor market analysts understand and utilize data. With over two decades of experience in labor market intelligence—spanning data engineering, software design, and economic modeling—I launched DTG to provide the most accurate, transparent, and user-focused datasets available.Our firm specializes in delivering deep insights into industry and occupation trends through proprietary methodologies and quarterly-updated datasets that go 20 years back and 10 years forward. Whether it’s workforce planning, strategic development, or policymaking, DTG empowers our clients with actionable intelligence rooted in methodological rigor.Prior to founding DTG, I served for 14 years at Emsi (now Lightcast), where I helped shape industry standards for labor market data. At DTG, my focus remains on building tools that bring clarity to complexity and enable smarter decisions across the public and private sectors.If you’re passionate about elevating economic insight through better data, I’d love to connect.

Experience

1. Customer Success Manager

   Solink

   Jun 2020 — Present

   As a Customer Success Manager at Solink, I’ve built trusted relationships with multiple international clients across retail and service industries, ensuring they achieved operational success through tailored strategies. I conducted Quarterly Business Reviews to align on goals, enhance satisfaction, and drive growth opportunities. By advocating for customer needs, I’ve influenced product enhancements and organizational procedures that improved user engagement. • Leadership and Mentorship: Coaching a team and fostering collaboration. • Strategic Insight: Advocating for client needs and influencing product improvements. • Relationship-Building: Managing diverse client relationships across industries. • Results-Oriented: Driving measurable outcomes like retention and performance improvements.

Education

• Washington State University

  B.A., Business Administration, Management Information Systems

  1999 — 2003

Skills

• Web Applications
• Agile Methodologies
• Program Management
• Management
• Data Analysis
• Data Collection
• Problem Solving
• Strategic Planning
• Sql
• Consulting
• Web Development
• Statistics
• Programming
• Php
• Economics
• Public Speaking
• Leadership Development Coaching
• Product Development
• Analysis
• Strategy
• Workforce Planning
• Leadership
• Analytics
• Excel
• Database Administration
• Research
• Software as a Service (Saas)
• Project Management
• Data Management
• Microsoft Excel
• Data Manipulation
• Growing Hair
• Customer Service
• Mysql
• Big Data
• Product Management
• Start-Ups
• Leadership Development
• Statistical Modeling
• Statistical Programming