De Jesus Libran
- Role
- Tier 3 Support Analyst at Castlight Health
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About De Jesus Libran
Background in management, customer service, customer care, user experience,social media…
Experience
Tier 3 Support Analyst
Apr 2019 — Present
Technical liaison between user-facing support teams and internal teams (Business Operations, Implementation, Support Teams, Customer Success, Sales, Partner Management, Product, Engineering, Data Management and QA). • Involved in defining, monitoring and optimizing metrics related to issue ownership and resolution times across teams. •Create technical SOPs to serve as a job aid and expand the knowledge base for handling support issues.
Skills
- Computer Hardware
- Mobile Devices
- Salesforce.com
- Microsoft Office
- Training
- Customer Satisfaction
- Ipod
- Ios
- Apple Certified
- Sales Operations
- Leadership
- Technical Support
- Management
- Sales
- Iphone
- Ilife
- Os X
- Hardware
- Iwork
- Mac Os
- Customer Experience
- Retail
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