Dave Dummer
Customer Support Specialist at Kira Learning
- Role
- Customer Support Specialist at Kira
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Dave Dummer
Customer Service Manager with 25+ years of Technical Support, Customer Service and Customer Service Management experience in the Digital Health, Video Game, Credit, Telecommunications, Mortgage, and Manufacturing industries including the Mobile App and App Industry. Proven track record of providing superior customer support meeting or exceeding all metrics at minimal cost using a unique approach based on process management and focused work with engineering teams. Experienced leading, training, and coordinating international teams in Ireland, El Salvador, Guatemala, Manila, and India.
Experience
Customer Support Specialist
Dec 2024 — Present · San Francisco, CA, US
Education
De Anza College
Business/Corporate Communications
2004 — 2006
Skills
- Call Center
- Scrum
- Customer Satisfaction
- Quality Assurance
- Project Management
- Customer Service
- Technical Support
- Salesforce.com
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Right Now Web
- Clarity
- Track IT!
- Photoshop
- Livelink
- Bmc Remedy
- Access
- Call Centers
- Management
- Process Improvement
- Social Games
- Training
- Team Leadership
- Business Process Improvement
- Leadership
- Customer Experience
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