Daniel Eduardo Dominguez
Director - Operations Strategy @Moose Heuristics, Inc
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WORK HISTORY
Director - Operations Strategy @Moose Heuristics, Inc
Toronto, ON, CA
Provide consulting in operations strategy, business analysis, and workflow design, supporting organizations navigating digital transformation and operational change·Lead CRM/MMS strategy, evaluation, and implementation planning, helping clients select platforms, define requirements, and structure adoption pathways that strengthen customer and member operations·Map processes and design workflow architectures that improve clarity, efficiency, and cross‑team alignment across complex operational environments·Deliver structured insights and frameworks that help leaders understand operational challenges, make informed decisions, and guide teams through change
EDUCATION
HEC Paris
MBA, Management
Universidad Simón Bolívar
B.Sc., Production Engineering
Georgia Institute of Technology
Master of Science, Industrial Engineering
SKILLS
ABOUT DANIEL EDUARDO DOMINGUEZ
Operations strategist with 20 years of consulting, corporate, and entrepreneurial experience in North and Latin America, helping organizations navigate complex business and operational challenges.Senior business analyst skilled in process design, business and functional requirements, user stories, customer journey mapping, and data analysis. Experienced in turning ambiguity into clear frameworks and supporting teams through change in cross-cultural environments.Design & delivery manager with experience leading CX product design and managing projects through both waterfall and Agile/Scrum methodologies. Certified Scrum Master (Scrum Alliance, Nov 2018).Broad experience in strategy, operations, and delivery. Strong business acumen with proven ability in negotiation and stakeholder management. Recognized for encouraging autonomy, supporting team development, and navigating complex stakeholder environments. Known for embracing new challenges and taking calculated risks in both professional and personal contexts.International background with extensive cross-cultural experience. Native Spanish and English, fluent in French. Authorized to work in Canada, EU, and Venezuela.Venezuelan by birth, Spanish by heritage, Canadian by choice, and caraqueño at heart.
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