Dusan D.

IT Operations Manager @M2. technology & project consulting GmbH

Berlin, DE

Managing the Operations Service delivery (Managed Services) for multiple clients.Ensuring a seamless and controlled transition from Project to Operations for newly deployed solutions.Managed the financial performance and cost optimization for services, overseeing infrastructure cost and internal license management to ensure operational efficiency and positive P&L outcomes.Drove Operational Excellence and Scaling by defined and implemented core KPIs (SLA) across all service offerings to ensure processes were scalable for rapid expansion.Monitored cloud infrastructure and managed applications (AWS, Hetzner, Hybrid and On premise), ensuring performance, security, and strict compliance with diverse client regulatory needs.Lead the development and maturity of operational processes, Change/Release Management, continuous improvement, and customer knowledge bases to enhance service quality.Collaborated with company leadership on the enterprise digital strategy, ensuring all IT investments and service roadmaps were strategically aligned with long-term business goals.Managed the end-to-end client engagement lifecycle, including building contracts for new managed service offeringsOverseeing internal IT on/offboarding, licenses and infrastructure.Led internal IT efforts related to audits and compliance, guaranteeing that operational service structures met necessary regulatory and security standards.

University of Belgrade

Bachelor of Science (BSc), Mechanical Engineering

University of Belgrade

Master's degree, Mechanical Engineering