Daniel del Ciancio
Principal Technical Account Manager @Red Hat
Signup · Get unlimited contacts
WORK HISTORY
Principal Technical Account Manager @Red Hat
CA
Perform technical reviews and provide knowledge sharing to proactively identify and prevent issues-Manage customer cases and maintain clear and concise case documentation-Gain understanding of customer\'s technical infrastructure and environment, hardware, and/or products-Perform initial or secondary investigation and respond to online and phone support requests -Participate as an Openshift and Platform (RHEL, Satellite, Ansible) SME in the Global Support Services organization-Provide advice and guidance to customers on their current and future Red Hat product needs-Serve as the customer advocate within Red Hat
EDUCATION
Dawson College
Degree in Computer Science, Data Processing, Computer Science, Data Processing
Concordia University
Bachelor, Computer Science, Information Systems
SKILLS
ABOUT DANIEL DEL CIANCIO
Extensive experience working in a large enterprise-class infrastructure servers, databases, applications)- Highly proficient in Big Data Analytics, Cloud Computing and High Availability/Clustering infrastructure solution engineering- Excellent experience with Data Center Consolidation, Platform Modernization, and Cost Reduction initiatives- Advanced technical skills in Linux system engineering, administration, tuning, troubleshooting, networking, and security- In-depth knowledge in database design, SQL development, administration, and performance tuning of enterprise database systems- Strong Business Intelligence Analytics and Data Warehousing knowledge having supported several Data Marts and Operational Data Stores- Solid expertise in engineering database appliance support models for Oracle Exadata and Teradata- Highly proficient in client/server and 3-tier application/system architectures- Extensive knowledge supporting server and database infrastructures for critical enterprise applications- Strong working knowledge of designing and supporting multi-tier e-commerce solutions.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.