David Cogan

About David Cogan

I grew Procter & Gamble\'s account from $300K to $2M in ARR, expanding their program from 2 brands to 9. That project captures how I work: find the gap between what a customer is doing and what\'s possible, then close it with data and technical depth.Most recently at Postman, I managed strategic API partnerships with companies like AWS and Salesforce. Before that, I spent nearly four years at Attentive running an $8M+ enterprise portfolio at 110% attainment, handling everything from onboarding and QBRs through renewal and expansion. I also engineered the prompt logic for Attentive\'s LLM-powered brand voice feature, which shipped as a standard feature across their customer base. At Harri, I redesigned onboarding for McDonald\'s restaurants. At Updater, I hit 99% retention and an NPS of 82.Eight years in SaaS across customer success, technical account management, and solutions. The through line: I learn the product deeply enough to solve problems at the technical layer, not just the relationship layer.I build Claude skills and automations for internal workflows. I\'m Anthropic-certified in MCP and Claude Code. I\'ve shipped prompt logic for agentic product features. When clients ask what they can actually do with AI, I can show them.BA in Economics, MBA in International Business. Outside of work, I play fantasy football and trivia. I live in Astoria with my wife Rebecca and our two cats, Bella and Perla.Customer Success | Technical Account Management | Account Management | Enterprise SaaS | AI Strategy | AI Implementation | Retention & Expansion | Solutions Engineering | API Integrations | Technical Onboarding | B2B SaaS | Stakeholder Management | QBR/EBR | Revenue Growth | NRR | Product Feedback | Cross-Functional Collaboration | LLMs | Agentic AI | MCPBest way to reach me: d•••••••@gmail.com

Experience

1. Sr Technical Success Manager

   Postman

   Mar 2025 — Present · New York, NY, US

   Manage publisher relationships with enterprise accounts (AWS, Salesforce) across Customer Success and Product to grow adoption on Postman\'s API Network.Grew the verified publisher base by 100% and reduced API time to value by 60% through a redesigned onboarding process and health monitoring.Lead enterprise adoption of agentic AI and MCP features by building public-facing implementation guides that publishers use to onboard faster.Build AI automations and Claude-powered workflows for internal processes, and contribute logic to shipped agentic product features.Present the Network\'s case to publishers and route their feedback to product/GTM teams, which feeds into the roadmap.

Education

• University of Florida

  Bachelor of Arts (B.A.)

• Nova Southeastern University

  Master of Business Administration (M.B.A.)

Skills

• Microsoft Office
• Sales
• Sales Process
• Customer Experience
• Business Development
• Call Centers
• Retail
• B2b
• Outsourcing
• Economics
• Economic Development
• Solution Development
• Leadership
• Sales Operations
• Customer Service
• Marketing
• International Trade
• Customer Relationship Management (Crm)
• Management
• Account Management
• Crm
• Customer Satisfaction
• New Business Development
• International Sales
• Strategic Planning