Dhruv Chokshi

About Dhruv Chokshi

With over 18 years of experience in the staffing and IT services industry, I am a passionate and innovative professional who leads the service delivery at Mindlance, a certified diversity business and one of the fastest growing U.S staffing firms. I have a strong background in ITIL and Six Sigma methodologies, as well as business development, operations management, and project management across various domains and technologies.My mission is to create the industry\'s most scalable and unmatched service delivery model, powered by robust processes and quality fundamentals, and complemented by a disciplined focus on exceeding every performance goal for every client. I also value building trust and placing relationships at the center of the business ecosystem, so that we not only aim high, but also reach for the best within. I have successfully delivered IT staffing solutions for leading global organizations, such as AT & T, Verizon, Cisco, HP, and Dell, and managed statement of work projects, client engagement, hiring and training, and on-site testing and training of consultants. I am always eager to learn new skills, explore new challenges, and contribute to the growth and success of Mindlance and its clients.

Experience

1. Associate Vice President

   Mindlance

   Jan 2025 — Present · New York, NY, US

Education

• Dale Carnegie & Associates Inc., USA.

  Certification in HR Management, Business Administration and Management, General

• Innate Labs

  Certification in Manual Testing

  2014

• The Maharaja Sayajirao University of Baroda

  Bachelors of Engineering

  2000 — 2004

• APMG International (Licensed by AXELOS)

  ITIL® V2011 Certification

  2015

• Celemi Worldwide

  Diploma, Business Administration

  2011 — 2011

• Innate Labs

  Certification in Lean Six Sigma

  2014

Skills

• Team Management
• Screening
• Quality Assurance
• Bpo
• Release Management
• Outsourcing
• IT Governance
• Team Leadership
• IT Service Management
• Account Management
• Voip
• IT Recruitment
• Onboarding
• Business Intelligence
• Leadership
• Requirements Analysis
• Manual Testing
• Enterprise Software
• Performance Management
• Crm
• Process Validation
• Training
• Technical Recruiting
• Consulting
• Service Delivery
• Process Engineering
• Business Analysis
• Management
• Employee Engagement
• Project Management
• Employee Relations
• Business Development
• Pre-Sales
• Capacity Management
• Sdlc
• Telecommunications
• Resource Management
• Program Management
• Itil Certified
• IT Operations