Chisolm
Director, Provider Contact Center at Palmetto GBA
- Role
- Director, Provider Contact Center at Palmetto Gba
- Location
- Columbia, SC, US
- LinkedIn followers
- 500 followers
About Chisolm
Experienced Contact Center Manager with a demonstrated history of working in the information technology, Insurance and services industry. Skilled in Analytical Skills, Sales, Disability Insurance, Team Building, and Microsoft Access. Strong support professional with a Excutive MBA focused in Business, Management, Marketing, and Related Support Services from Colorado Technical University.
Experience
Director, Provider Contact Center
Feb 2022 — Present · Columbia, SC, US
Directs customer service, claims processing, and/or appeals staff in ensuring prompt and accurate processing of items and inquiries. Develops and supports strategic initiatives to enhance provider and customer satisfaction-Works closely with areas to track performance and develop measures of success. Implements process improvements-Identifies system limitations and serves as project leader on system enhancements and updates-Leads and supports achievement of departmental, divisional, and corporate strategic objectives-Collaborates with other functional areas to resolve multi-functional issues. Provides necessary assistance and resources when necessary-Develops and monitors budget and resources for all assigned areas. Responsible for the selection, training, and development of staff. Ensures excellent customer service is given to employees, customers, management, etc.
Education
Colorado Technical University
Excutive MBA, Business, Management, Marketing, and Related Support Services
2012 — 2013
Colorado Technical University
Bachelor's degree, Human Resources Management/Personnel Administration, General
2008 — 2012
North Carolina State University
Bachelor's degree, Computer Science
1989 — 1994
Skills
- Recruiting
- Hra
- Process Improvement
- Leadership
- Health Insurance
- Microsoft Excel
- Access
- Requirements Gathering
- Insurance
- Customer Service
- Employee Benefits
- Call Center
- Data Analysis
- Contact Centers
- Analysis
- Life Insurance
- Visio
- Sales
- Data Mining
- Management
- Team Building
- Call Centers
- Training
- Business Analysis
- Vendor Management
- Disability Insurance
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