Demetrios Chakas

Quality Audit Analyst for Usaa @Consolidated Analytics

Perform monthly compliance testing and monitoring of designated Foreclosure, Loss Mitigation, and Assumption processes• Conduct compliance testing on processes including attorney referral/case set-up, first legal action deadlines, imminent foreclosure sale date review, foreclosure sale bidding instructions, investor reporting, sale date results, SCRA verification, and Loss Mitigation letter validation• Coordinate audits results by collecting and logging information, draft final audit responses, assist in the preparation of responses, and attend vetting sessions• Collaborate effectively with Process Owner, Experienced Owner, and internal partners such as Legal and Business/Relationship Management to execute quality assurance activities• Proactively analyzed and identified testing data to ensure compliance and monitor trends• Coordinate with internal partners to meet compliance requirements and mitigate risk• Assist management in the creation and maintenance of Policy & Procedures and Job Aids• Support special projects related to departmental activities and performed other duties as assigned