Demetria Carter

Experience

1. Implementation Consultant - Sis

   Anthology Inc

   Apr 2021 — Present · Boca Raton, FL, US

   Implementation Consultant is responsible for supporting the entire implementation and training lifecycle for Anthology Student product molecule. • Assists in the business process analysis and modeling to ensure clients adopt best practices that streamline operations. • Participates in the full scope of implementations: analyzing the customer’s business processes, configuring the Anthology Student application to meet those customer’s needs, conduct end user training, leads user acceptance testing/training, and provides go-live support.•Follows the use of prescribed Anthology implementation methodology, understands key activities and deliverables for both client engagements as well as internal projects.• Responsible for documenting current client business processes in order to incorporate into successful solution design and identify gaps/risk or areas of concerns.• Drives continuous process improvement in the implementation methodology and best practices.• Assists in post go-live service calls and continued training of customers that are live on Anthology Student and serves as advocate for clients.

Education

• Keiser University

  Bachelor of Arts