David Cann

Experience

1. Product Support Specialist Ii

   Advarra

   Sep 2023 — Present · Madison, WI, US

   Provide Tier 2 support, via phone, e-mail, or ticket system to respond to inquiries and troubleshoot complex issues related to Advarra’s suite of applications.•Develop long-term relationships with customers; understanding their operational goals to drive prescriptive recommendations regarding application workflows, additional products and/or functionality, and process improvements to provide top-level support and advice on technical issues.•Serve as a liaison between the customer and the Product Team to resolve issues, and ensure future development goals meet customer needs.•Demonstrate responsiveness and a sense of urgency in all customer interactions to ensure that they are getting the most out of Advarra product offerings.•Act as a customer advocate and point of contact during escalations, assigning specific action items to other team members as necessary to deliver timely resolutions.•Provide product demonstrations to support the needs of the existing customer base and the business development team.

Education

• University of Wisconsin-Madison

  Bachelor’s Degree, Physics

  2012

• University of Wisconsin-Madison

  Certificate, Mathematics

  2012 — 2017

• Herzing University

  Non-Dregree, Information Technology

  2017 — 2019

Skills

• Wolfram Mathematica
• Data Analysis
• Higher Education
• Research
• Latex
• Event Planning
• Mathematical Analysis
• Microsoft Office
• Adult Cpr
• Customer Service
• Self Management
• Problem Solving
• Team Building
• Teamwork
• Social Networking
• Social Media
• Communication
• Organization
• Tutoring
• Data Entry