David H.

About David H.

As a Technical Solutions Manager at T-Mobile, I apply expertise in artificial intelligence, prompt engineering, and customer experience to deliver innovative solutions that enhance operational efficiency and customer satisfaction. My role is centered on leveraging cutting-edge technology to address complex challenges and drive impactful outcomes for the organization. With over 4.5 years at T-Mobile and a proven track record in telecommunications, I am committed to advancing customer experience strategies and implementing AI-driven solutions that align with organizational goals. My passion lies in enabling seamless interactions and fostering customer-centric innovation in a dynamic industry landscape.

Experience

1. Technical Solutions Manager

   T-Mobile

   Sep 2021 — Present · US

Education

• MIAMI-JACOBS CAREER COLLEGE

  Diploma, COMPUTER PROGRAMMING (MCSD)

  1998 — 1999

• The City University of New York

  BUSINESS MANAGEMENT

  1988 — 1988

• Strayer University (NC)

  Student, Information Systems

  2010 — 2017

• Sinclair Community College

  BUSINESS ADMINISTRATION

  1985 — 1985

Skills

• Telecommunications
• Vendor Management
• Management
• Product Management
• Troubleshooting
• Call Centers
• Integration
• Process Improvement
• Cross-Functional Team Leadership
• Business Analysis
• Program Management
• Sharepoint
• Strategic Planning
• Team Building
• Windows
• Crm
• Html
• Visio
• Cms
• Salesforce.com
• Web Development
• Cloud Computing
• Wireless Technologies
• Online Advertising
• Agile Methodologies
• Sdlc
• Adobe Creative Suite
• Software Development
• Adobe Analytics
• Adobe Cq5
• Ivr
• Web Portals
• Web Chat
• Relational Databases
• Agile & Waterfall Methodologies
• Public Relations
• Customer Relationship Management (Crm)