Drew Buckeridge
Head of Training, Quality and Knowledge @Just Eat Takeaway.com
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WORK HISTORY
Head of Training, Quality and Knowledge @Just Eat Takeaway.com
London, GB
Responsible for all training (instructional design to delivery), quality assurance and content management activity across 6 International markets and 3 languages with a budget of over £4m and a headcount of 107. Recently delivered an insourcing program within customer services, onboarding over 2500 advisors and support roles in 5 geographical locations, unlocking efficiency savings and an improved CX whilst maintaining a delegate sentiment score of 98%, quality scores of >85% and ENPS of 83.
EDUCATION
Bournemouth University
Bachelor of Arts (BA)
ABOUT DREW BUCKERIDGE
Experienced Operations and Tactical Business Improvement Manager with a demonstrated…
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