Dayton Alford

Senior Concierge @UDR

Nashville, TN, US

Foster Effective Communication Techniques:• Draft & publish notices for residents regarding important property/area updates as needed.• Correspond scheduling between maintenance/office team with residents and vendors, mitigating scheduling issues as they arise.• Implementing a “Weekly Recap/Weekend Update” that is sent to the entire concierge team to ensure all members have the necessary information to be successful during their shift. Organize a High Volume of Requests• Generate efficient processes to ensure all management/resident requests are met, while using critical thinking to prioritize which items are to be completed first.• Directly investigate and solve sensitive resident issues/complaints to increase resident satisfaction. • Take on newly generated requests from upper management/office teams when urgent situations arise, while ensuring all regular tasks are completed within a timely manner.