Dayra Munoz
Client Service Representative Supervisor @Christian Dior Couture
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WORK HISTORY
Client Service Representative Supervisor @Christian Dior Couture
Boca Raton, FL, US
Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, have product knowledge and all other aspects of customer service.• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls• Assist in packing or wrapping customers’ merchandise.• In partnership with Boutique Leadership Team, handle all customer exchanges or returns• Communicate customer requests and feedback to management.• Complete all opening and closing procedures including securing all cash and receipts.• Maintain orderly appearance of register area and keep supplies stocked.• Assist in floor moves, merchandising, display maintenance.• Provide support when needed to the selling floor• Participate in all inventories.• Help solve problems and make informed suggestions that affect the service, and efficiency of the cash wrap area• Support in general Boutique operational tasks, including safety and security, policy and procedure.
EDUCATION
Cardinal Spellman High School
Bachelor of Applied Science - BASc, Science
O2 Academy Lagos
Project Management, Programa 4 Pilares 'Cadena Critica' (CCPM, Critical Chain Project Management)
Universidad de Las Américas (EC)
Ingeniera en Negocios Internacionales y Marketing, Business, Management, Marketing, and Related Support Services
Northumbria University
MBA, Business Administrations and Management, General
Professional Skills Institute
Commercial Aviation/ Cabin Crew, Commercial Aviation/ Cabin Crew
University of Cambridge
Leadership, Educational Leadership and Administration, General
Universidad Técnica Particular de Loja
Bachelor of Laws - LLB, International Business, Trade, and Tax Law
Northumbria University
Master of Business Administration - MBA, International Business
ABOUT DAYRA MUNOZ
Digital Strategy Development| SEO and SEM Optimization| Data Driven Marketing Campaigns| Social media management and engagement| Google Analytics and Performance Tracking| Content Marketing| Paid Search and Display Ads| Email Marketing and Automation| Brand Awareness and Growth| Conversion rate optimization| Customer journey mapping| E-commerce and online sales| Performance Marketing| Influencer Partnerships| ROI analysis and budget management| Customer service excellence| Sales leadership and team management| Inventory control and merchandising| Retail operations and workflow optimization| Store performance improvement| Staff training and development| Visual merchandising and store design| KPIs and performance analysis| Customer relationship management (CRM)| Profitability and cost control| Brand representation and retail marketing| Upselling and cross selling strategies| Stock replenishment and supply chain management| Strategic planning and forecasting
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