Dayne McAfee

About Dayne McAfee

At the core of every IT ecosystem lies the critical balance between innovation and security, a principle that has guided my journey as I continuously strive to enhance organizational resilience and efficiency. My passion for leveraging technology to drive business transformation, coupled with a steadfast commitment to data protection and operational excellence, are the cornerstones of my professional philosophy.With extensive experience in the pharmaceuticals and medical device sectors, I bring a wealth of knowledge in managing IT operations, developing strategic IT frameworks, and delivering process efficiencies. My expertise includes IT strategy, project management, ITIL service design and delivery, risk management, and IT integration. I have a broad-based IT knowledge, encompassing networking, virtual computing, business process modeling, and IT service management tools such as ServiceNow. My capabilities extend to managing call centers, vendor relationships, and providing comprehensive IT support.Throughout my career, I have spearheaded numerous large-scale projects that have significantly impacted organizational performance and stability. I have successfully led global IT integrations for domestic and international corporate acquisitions, enhancing process efficiencies and customer satisfaction. Notably, I developed a custom HR application in ServiceNow, standardized ITSM processes across 12 organizations, and prepared environments for SOX audits to ensure compliance. My leadership has been instrumental in steering IT operations through transformative periods such as the transition to a remote workforce during the COVID-19 pandemic.Looking ahead, my goal is to continue driving positive change within organizations by leveraging my extensive IT experience. Whether it\'s through advising on best practices, implementing new technologies, or fostering a culture of continuous improvement, I am committed to creating value and optimizing IT operations. Let\'s connect and explore how my expertise can help elevate your organization\'s IT infrastructure to achieve new levels of efficiency and innovation.

Experience

1. Servicenow Platform Owner

   IDB Bank

   Oct 2024 — Present · Manhattan, NY, US

Education

• Immaculata University

  BA, Information Technology in Business

  2004 — 2008

• Immaculata University

  Bachelors, Information Technology in Business, Information Technology

• Penn State Great Valley

  MBA - Master of Business Administration, Information Technology

  2009 — 2010

Skills

• Enterprise Software
• Integration
• Information Technology
• Itil
• Program Management
• Disaster Recovery
• Service Delivery
• Business Process
• Business Analysis
• IT Management
• Business Process Improvement
• Databases
• IT Strategy
• Vpn
• Marketing
• Help Desk Management
• Process Improvement
• Data Center
• Cross-Functional Team Leadership
• Project Management
• Help Desk Support
• IT Service Management
• Sap
• Change Management
• Knowledge Management
• Pmo
• Software Documentation
• Sdlc
• Ivr
• Vendor Management
• Management
• Sharepoint