Daymond Douglas

About Daymond Douglas

Strategic Account & Training Manager with 10+ years of experience driving customer…

Experience

1. Instructional Designer & Technical Trainer

   Assurant

   May 2025 — Present · Irving, TX, US

   As an experienced Instructional Designer and Technical Trainer, I specialize in creating and delivering impactful learning experiences that drive performance and support business goals. My work bridges the gap between complex systems and end-user understanding by designing engaging training programs that are both scalable and measurable.In this role, I:• Develop and deliver technical training content for systems, software, and business processes across diverse teams.• Leverage adult learning principles and instructional design models (e.g, ADDIE) to create instructor-led (ILT), virtual (vILT), and eLearning content using tools like Articulate, Power Point, and Storyline.• Collaborate with subject matter experts (SMEs) and stakeholders to conduct needs assessments and tailor learning solutions to meet specific goals.• Facilitate onboarding, upskilling, and cross-functional training programs while tracking learner progress through an LMS.• Translate complex concepts into easy-to-understand modules using visual design, storytelling, and interactive learning methods.• Evaluate training effectiveness using feedback, performance data, and KPIs to continuously enhance the learning experience.• Provide leadership in developing strategies that improve user adoption, reduce knowledge gaps, and support business transformation initiatives.My passion lies in helping individuals and teams succeed by giving them the tools, training, and confidence to perform at their best. I’m constantly exploring innovative ways to make learning more accessible, engaging, and effective.

Education

• ITT Technical Institute-Arlington

  Associate's degree

  2007 — 2009

Skills

• Gsm
• Customer Support
• Team Management
• Networking
• Customer Retention
• Software Installation
• Customer Service
• Leadership Development
• Sales Management
• Technical Support
• Quality Assurance
• Time Management
• Software Documentation
• Customer Service Management
• Training Delivery
• Troubleshooting
• Management
• Team Building
• Program Management
• Microsoft Exchange
• Performance Management
• Employee Training
• Budgets
• Blackberry
• Coaching
• Call Centers
• Microsoft Office
• Sales
• Contact Centers
• Complaint Handling & Resolution
• Instructor-Led Training
• Leadership
• Training
• Customer Satisfaction
• Call Center Development
• Job Coaching
• Call Center
• Process Improvement
• Telecommunications
• Workforce Management