Daylon Krencik
Business development
- Role
- Business Development Consultant at Basil Ford
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Daylon Krencik
High volume in home sales representative who’s a go getting hard worker with a proven…
Experience
Business Development Consultant
Sep 2025 — Present · Cheektowaga, NY, US
Answer inbound calls, emails, and online inquiries for the service department with professionalism and urgency • Schedule and confirm customer service appointments while optimizing technician availability • Conduct outbound calls to follow up on declined services, missed appointments, and maintenance reminders • Maintain and update the customer database (CRM) with accurate, detailed notes • Coordinate with service advisors, parts, and sales teams to streamline customer visits and ensure a smooth handoff • Track daily call volume, appointment conversions, and show rates to meet departmental KPIs • Upsell recommended maintenance and service specials when appropriate • Handle customer concerns promptly and escalate issues when needed to maintain high satisfaction scores • Support dealership marketing campaigns through targeted call lists and follow-up strategies • Contribute to the department’s CSI (Customer Satisfaction Index) and retention goals
Education
Frontier Central High School
High School Diploma
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