Dayanne Hollands
Food and Beverage Assistant @The Falmouth Hotel
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WORK HISTORY
Food and Beverage Assistant @The Falmouth Hotel
Greet and welcome guests, ensuring a warm and inviting atmosphere. • Prepare and deliver drink orders, mixing and garnishing beverages to enhance guest experience. • Maintain cleanliness and adhered to health and safety compliance standards. • Provide exceptional 5-star customer service while handling transactions efficiently.
EDUCATION
Margarita Bosco All-Girls Private Catholic School
BTEC Firsts in Commerce, Business/Commerce, General
Cornwall Adult Education
GCSE English Language, English Language and Literature, General
Servicio Nacional de Aprendizaje (SENA)
Scenography Design, Cinematography and Film/Video Production
Universitaria Agustiniana
Bachelor of Arts - BA, Film/Video and Photographic Arts
City of Bristol College
Creative Media Production & Technology-Level 3, Film/Cinema/Video Studies
Universidad de La Salle
Bachelor of Education - BEd, Foreign Languages and Literatures, General
Cornwall Adult Education
GCSE Mathematics Higher Tier, Mathematics
ABOUT DAYANNE HOLLANDS
People-focused professional with international experience across the cruise, hospitality, and cultural sectors, including roles with Norwegian Cruise Line Holdings and Celebrity Cruises.I have developed strong leadership and operational skills through managing teams, coordinating customer-facing operations, and ensuring high service standards in fast-paced environments. As a Front of House Team Leader with Bristol City Council, I supervised staff, maintained safety and compliance standards, and delivered exceptional visitor experiences.I am passionate about building motivated teams, solving problems proactively, and improving customer journeys. I am now seeking management or team leadership opportunities where I can contribute to operational success while supporting the development of others.
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