Dayan Kanchana Dandunnage
Analyst @British Business Bank
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WORK HISTORY
Analyst @British Business Bank
Sheffield, GB
o Communication and Issue Resolution: Effectively addressed data requests, queries and issues related to Web Portal such as claims, remittances, financial transactions, payments, other finance and banking processes and application support by communicating and liaising with internal and external stakeholdersthrough the Jira platform.o Data Quality Assurance: Validate the quality and accuracy of data received from the portfolio of 30+ lenders, ensuring adherence to operational processes for efficient service delivery.o Data Analysis and Interpretation: Utilised Power BI to analyse large datasets, monitored critical KPIs, and delivered commercially viable recommendations, facilitating data-driven decision-making across variousteams.o User Acceptance Testing (UAT): Collaborated with cross functional teams to conduct User Acceptance Testing(UAT) of new features and functionalities on the Bank\'s Web portal, ensuring seamless integration and user- friendly experiences in the financial and banking services.o Portfolio Management: Manage lenders with large portfolios totalling over loans, conducted analyses to address operational issues, and implemented strategic solutions, resulting in significant cost savings.o Stakeholder Feedback and Presentation: Utilized presentation skills to provide feedback about lenders to the department director, successfully cleared the backlog for all handled lenders, and expedited interest fee collection.o Project Management: Led a data cleansing project focused on migrating data from 2017 into a new system and contributed to standardizing eligibility criteria for new business loan products by identifying and extracting criteria from agreements and ensuring proper integration into the system.
EDUCATION
The University of Huddersfield
Master's degree, Logistics, Materials, and Supply Chain Management
SLIIT
Higher Diploma, Business Administration
Liverpool John Moores University
Bachelor of Business Administration - BBA, Business Administration & Management
ABOUT DAYAN KANCHANA DANDUNNAGE
At the British Business Bank, our team excels in transforming data into actionable insights, with a focus on enhancing operational efficiency. My role as an Analyst leverages Power BI for in-depth data analysis and quality assurance, ensuring the integrity of information from over 120 lenders. With a Master\'s degree in Logistics, Materials, and Supply Chain Management from The University of Huddersfield, I apply an academic foundation to real-world challenges. My commitment to excellence is reflected in our team\'s data-driven approach, fostering effective communication across stakeholders and supporting data-centric decision-making.
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