Daya Kranthi Naidu

Experience

1. Operations Representative

   Concentrix

   Jan 2024 — Present · Hyderabad, IN

   Experienced in Banking Finance domain with good communication skills. Answer phones to respond to general customer inquiries, concerns, and complaints. Provide customers with product and service information to assist them in decision-making. Arrange for services requested by customers, ensuring their needs are met promptly and efficiently. Follow up on customer inquiries and resolve all complex issues, maintaining high levels of customersatisfaction. Recognize, document, and alert supervisors to trends in customer calls, contributing to process im-provements. Exhibit professional phone etiquette and collaborate effectively with team members to resolve complexissues. Demonstrate the ability to multitask and handle various customer service requests efficiently. Use strong interpersonal skills to resolve complex issues effectively. Provide customers with product and service information as required.

Education

• HOLY MARY DEGREE COLLEGE, BALANAGAR

  Bachelor of Business Administration - BBA

  2020 — 2023

• Sri Chaintanya Junior college

  MEC

  2018 — 2020